Library Services Standards

The collection at the VCC library includes a wide variety of print and electronic materials carefully selected to assist students with their studies. Each of our two locations holds collections relevant to the programs housed on its campus. Our knowledgeable librarians are ready to assist you with research.

Library and Learning Resources

Shirley Lew, Director of Library & Learning Centre
604-871-7000, Ext. 7007
slew@vcc.ca

Public Services

Information Services

Todd Rowlatt, Department Head Library Public Services
604-871-7000, Ext. 7319
trowlatt@vcc.ca

Library ServicesStandards
Information search 2 business days

Public Services

Melanie Primeau, Public Services Supervisor
604-871-7000, Ext. 7222/8342
mprimeau@vcc.ca

Library ServicesStandards
Check out 15 minutes
Request for available item 1 business day
Add to reserve 2 business days
Missing items check 5 business days
Mending 30 days
Service desk response 1 business day
Response to voice & email 1 business day

Systems and ILL Services

James Fournie, Coordinator Systems and Technical Services
604-871-7000, Ext. 8519
jfournie@vcc.ca

Library ServicesStandards
Response to computer/technical problem 1 business day
ILL books Between 1-10 business days, depending on the lender. If the wait time is longer, the requester is notified.
ILL journal articles Between 1-5 business days, depending on the lender. If the wait time is longer, the requester is notified.

Technical Services

Shakuntala Prasad, Acquisitions Supervisor
604-871-7000, Ext. 8385
sprasad@vcc.ca

Library ServicesStandards
Acquisition Rush Purchase Order 2 business days
Cataloguing Rush/Requested Item 1 business day
Processing Rush/Requested New Items 1 business day